Branch Assistant

Branch Assistant

Location: Pembroke Dock

We are seeking a motivated and customer-focused Branch Assistant to join our busy branch team. This is a hands-on role within a fast-paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.

What You’ll Be Doing:

As a Branch Assistant, you will play a key role in ensuring the smooth and efficient running of the branch. You will support customers, manage stock, assist with deliveries, and help maintain high operational and safety standards across the site.

Key Responsibilities will include –

• Greet and acknowledge customers promptly
• Serve customers efficiently both face-to-face and over the telephone
• Resolve customer queries effectively
• Assist customers with loading purchases where appropriate
• Accurately pick materials for deliveries, collections, and stock transfers
• Identify and report faulty or damaged goods
• Assist drivers with loading company vehicles
• Check materials for quality and quantity
• Operate fork trucks safely (where trained and certified)
•  Support stock accuracy and inventory management
•  Assist with weekly and annual stock takes
• Support merchandising and store layout changes
• Promote and sell products to maximise margins and profitability
• Process sales and credit transactions accurately
• Take responsibility for cash and account transactions
• Forward sales leads to relevant team members

What We’re Looking For:

• A proactive, team-oriented approach
• Good attention to detail and accuracy
• Ability to work in a physically active role
• Forklift certification (desirable but not essential)
• A reliable and flexible attitude

What we offer:

Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.

Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am – 5.00pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary: NMW 

Interested?
If you are enthusiastic, dependable, and ready to contribute to a busy branch environment, we would love to hear from you.