Assistant Branch Manager - Total Plumbing

Assistant Branch Manager – TOTAL Plumbing
Location: Cardiff East

Are you ready to take the next step in your career and help lead a successful branch team? TOTAL Plumbing, part of the LBS Builders Merchants Group, is looking for a proactive and motivated Assistant Branch Manager to support the Branch Manager in the efficient, profitable, and customer-focused running of our branch.

What You’ll be doing:

You’ll play a key role in supporting the Branch Manager across all areas of branch operations, deputising in their absence. From managing daily activities and driving sales to supporting the team and ensuring excellent customer service, you’ll help make sure the branch achieves its targets and delivers a first-class service.

Your key responsibilities will include:

• Supporting the Branch Manager in overseeing the day-to-day running of the branch.
• Deputising for the Branch Manager as required.
• Assisting with stock control, purchasing, and merchandising.
• Driving sales opportunities and helping grow the customer base.
• Building and maintaining strong relationships with customers and suppliers.
• Supporting financial targets, cash collection, and profit improvement.
• Motivating, coaching, and developing staff.
• Ensuring compliance with Health & Safety, HR, and company policies.

About You

We’re looking for someone with:

• Previous supervisory or management experience, ideally within the plumbing trade, retail, or merchanting sector.
• A strong focus on customer service and relationship building.
• Good commercial and financial awareness.
• Excellent communication and leadership skills.
• A hands-on, proactive approach to problem solving and decision making.

What we offer:

Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.

Hours of work: An average of 43.25 hours per week, Monday to Friday from 7.30am – 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary: Dependant on Experience

Interested?
At TOTAL Plumbing, we’re part of a trusted and well-established group that values its people. As Assistant Branch Manager, you’ll gain great experience in all areas of branch management, with opportunities to grow and develop